Metal Pen Electra

We guarantee the quality of our products and we want you to be completely satisfied

with your order. If for any reason you are not completely satisfied with your order,

please let us know as soon as possible and we will do our best to resolve it.

Personalised products are all made to order and cannot be returned unless there is

a problem with the item or we have engraved wrongly from your instructions.

If you have received your order and there is a problem please contact us straight away.

We offer free delivery with most of our products! We aim to dispach your orders the same working day if provided with the right information and if ordered before 12pm. Delivery will be made via Royal Mail 2nd class and deliveries are expected

to arrive in 3-5 days from receiving cleared payment.

• Choose your text style from our photos, then let us know the message/name/logo you would like engraved, there is a comments box during payment or by sending us a message once you have placed the order.

• Please put your engraving text inside brackets () so we know to only engrave that for example: (Happy Birthday)
• Where applicable you can choose design and icon/s to add to your message (designs usually come with some Icons)
• For example:  
• Font style 1, icon 145 on the left hand side
• Message: (Happy Birthday Mum)
• Please put your engraving text inside brackets () so we know to only engrave that.
• Please if you have any extra instructions let us know in as many details as you like so it will help us getting the best of your personalisation.
• Please ensure you check and double check your spelling because we use "Copy & Paste"
• If you have not left any engraving instructions we will message you after sale and if there is no answer from you (after sending 3-5 message in 2-5 days) then we will send a final message where we explain that we are sending you item plain and a random colour where applicable
• These are personalized items and you will require to give extra attention when placing your order.
• Please check spelling, upper and lower cases before confirming, your order will be sent as you provided.
• Incorrect information may delay your order.

 

Note: The real colour of the item might be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness.

Engraved Items –the colour of your Logo or text are marked in white colour, and the marking result may vary from different angle.